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SHIPPING POLICY
Processing Time
Here at Subistyle, we understand that your order may be of a time-sensitive nature. Our processing time for in-stock orders is 1-2 business days, please also take note that our processing cutoff for in-stock orders is 3 pm EST. Any orders placed after this time will be entered into the queue for the next business day. If your order requires immediate shipment after cutoff please contact a member of our team prior to placing your order to see if we can accommodate your request. During this time period, we are able to verify and collect payment and our shipping department is able to begin packing of your order. If any item you have selected is not available within the 1-2 processing time you will be notified of the expected arrival time.
Out of Stock Orders
If we have determined that an item on your order is out of stock we will notify you of the expected arrival time. We will put your order in a holding status in our system and ship the out of stock item as soon as it becomes available. Our Customer Service Representatives monitor stock statuses daily to ensure that when the out of stock item does become available your order will be swiftly processed. Subistyle reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. However, if we do determine that placing the entire order on hold until the out of stock item arrives best processes your order we will take the necessary steps to inform you.
Terms of Use
By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Subistyle reserves the right at any point to modify these policies without notice. Continued use of this website following the effective date of any such changes constitutes your acceptance of those changes.These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content.
RETURNS POLICY
Standard Return & Warranty Policy
Return/refund requests are to be done on a case by case basis. All items must be in new, unopened condition, having never been installed before a refund/exchange will be considered.
Upon receipt of an approved return, an automatic 25% restocking fee will be subtracted from any funds that are to be refunded plus the cost of shipping. FREE Freight promotion will not be credited on returned items. The purchaser will be responsible for the shipping fees (delivery and return).
Once an invoice for a restocking fee has been issued and no action has been taken by the customer within 15 days, the returned item will become property of Subistyle.
All refund/exchange requests must be made to sales@subistyle.ca no later than 5 days from day of delivery. Any requests after the date of delivery will be subsequently denied.
Any items returned without proper authorization or without a Return Merchandise Authorization (RMA) number, will become the property of Subistyle.
Any shipping costs for any and all Returns/Exchanges/Warranty are the responsibility of the customer, unless shipped incorrectly by Subistyle. The customer will be responsible for all costs, fees, and duties incurred during the return process.
All warranty claims are subject to manufacturer approval. Subistyle does not assume any liability due to defective parts.
If warranty of an item has been approved, Subistyle will adhere to the manufacturer's warranty process. The customer may be required to pay a refundable deposit on warrantable items that are unable to be returned before the replacement arrives in the customer's possession. In some cases, some manufacturers may require pictures of the item having been disabled/destroyed instead of returned. In such a case, the customer will be informed immediately. Once the pictures have been received, and approved by manufacturer, the refund will be processed. Absolutely no deposit will be refunded until said pictures have been received, and subsequently, warranty approval is given by the manufacturer.
Subistyle is not responsible for any damage or costs incurred in the warranty process.
Subistyle reserves the right to cancel orders in the event of pricing discrepancies or errors.